Refund Policy
ALITAX · Bilal Jivraj — Registered Tax Agent 25287564. Original guidance from 10+ years of DASP and tax casework.
Our fees are for professional services and are separate from any ATO or super fund payment. Here is our refund policy in full.
Overview
ALITAX provides professional tax agent services, including DASP claim management, individual tax return preparation, and related services. All fees are for professional services rendered, and are separate from any amounts paid or refunded by the ATO or superannuation funds.
Fee disclosure
At ALITAX we always disclose fees before commencing work. You will not be charged for any service without prior agreement. See our pricing page for indicative fees.
DASP services — no upfront fee
For DASP claim management, we charge no upfront fee. Our professional fee is payable only after your DASP application has been successfully processed and payment received. If your DASP application is unsuccessful through no fault of your own after we have lodged it, our fee obligations will be discussed with you case-by-case.
Tax return — cancellation before lodgement
If you cancel a tax return engagement before lodgement, tell us as soon as possible. Where substantial work is already done, a partial fee may apply for the work completed — we will advise any charge before proceeding.
If you cancel after lodgement, the service has been performed and fees are generally non-refundable. If you believe there was an error, see our Complaints chapter.
Errors and remediation
If we made an error in preparing or lodging your return or DASP application, we will correct it at no additional charge. Where a fee was charged for work found to contain an error attributable to us, we will consider a partial or full refund case-by-case.
How to request a refund
To request a refund of an ALITAX service fee, contact us with your full name and reference number, the service the fee was charged for, and the reason for your request:
- Email: bilal@alitax.com.au
- Phone: 0422 665 268
We respond to refund requests within 5 business days. If you are unhappy with the outcome, see our Complaints chapter for escalation options, including the Tax Practitioners Board.