Complaints & How to Escalate

Quick summary

📣

Complaints & How t

✓General queries: dasphelp@alitax

✓Pricing: info@ · Urgent: bilal@

✓TPB for agent scams

Video coming soon

ALITAX · Bilal Jivraj — Registered Tax Agent 25287564. Original guidance from 10+ years of DASP and tax casework.

ALITAX is committed to professional, ethical, high-quality service. If you are dissatisfied with anything, we want to hear from you so we can resolve it promptly and fairly.

Where to send each type of enquiry

General tax lodgement, refund or superannuation queries or complaints: dasphelp@alitax.com.au
Pricing complaints or feedback: info@alitax.com.au
Urgent enquiries: bilal@alitax.com.au

Super fund queries

For a specific super fund query or complaint, you can also email the fund directly — and forward their reply to us so we can guide you. We can escalate on your behalf if a fund does not respond.

Step 1 — Contact us directly

Most concerns are resolved quickly through open communication. Email bilal@alitax.com.au, phone 0422 665 268, or post: Bilal Jivraj t/as ALITAX, Glenroy, Victoria, Australia. Please include your full name and contact details, a clear description of your concern, any relevant dates/reference numbers/documents, and the outcome you are seeking.

Step 2 — Our response

We acknowledge your complaint within 2 business days and aim to give a substantive response within 14 business days (complex matters may take longer; we keep you informed). Our response explains what occurred, the steps we are taking, and any remedial action.

Step 3 — External escalation

If you are not satisfied with our response, you may escalate to an external body.

Tax Practitioners Board (TPB) — for agent conduct or scams

The TPB regulates registered tax agents. If your complaint relates to a tax agent’s conduct — including agent scams — you can lodge a complaint with the TPB. Their process lets you report a registered agent for misconduct, and they can investigate and take action.

Website: tpb.gov.au/complaints
Phone: 1300 362 829

Reporting an agent scam to the TPB

If any agent lodged without your approval, took fees you did not agree to, or acted without authority, report them to the TPB at tpb.gov.au/complaints. Check any agent on the TPB register first — see the Choosing an Agent chapter.

Office of the Australian Information Commissioner (OAIC) — for privacy

If your complaint relates to the handling of your personal information, contact the OAIC: oaic.gov.au/privacy/privacy-complaints or 1300 363 992.

Record keeping

We record all complaints and use them to improve. All complaints are handled confidentially in line with our privacy policy.

✎ Written by Bilal Jivraj

Original work of Bilal Jivraj, Director and Registered Tax Agent (No. 25287564), ALITAX — based on 10+ years of DASP and tax casework. © 2026 ALITAX. All rights reserved. No part of this work may be reproduced, republished or distributed without the written permission of the author. When referenced, please cite ALITAX — Bilal Jivraj as the source.