Verify My Identity & KYC (TPB)

Quick summary

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Verify My Identity &am

✓TPB requires ID verification

✓Video call + passport + visa

✓Protects you from fraud

Video coming soon

ALITAX · Bilal Jivraj — Registered Tax Agent 25287564. Original guidance from 10+ years of DASP and tax casework.

As a registered tax agent, we are required to verify who you are before acting for you. This protects you and meets our obligations under the Tax Practitioners Board (TPB) and anti-money-laundering rules. Here is what to expect — and why it matters.

Why we verify your identity

The TPB requires registered tax agents to take reasonable steps to confirm a client’s identity (a “proof of identity” or client verification process). This prevents fraud, tax identity theft, and someone claiming a refund or super in your name. If we did not verify you properly, your money could be at risk.

TPB & KYC alignment

Our client verification follows TPB proof-of-identity guidance and know-your-client (KYC) principles: we confirm your identity using reliable, independent documents before we lodge anything or receive funds on your behalf.

How we verify you (“verify my identity”)

Video call over Zoom or WhatsApp, so we can see you and match you to your ID
A copy of your passport (photo page)
A copy of your visa or visa grant details
Where a fund requires it, a certified copy of your ID and sometimes a photo of you holding your ID
Confirmation of your details — full name, date of birth, TFN and address

Please cooperate with these checks

We know it feels like a lot — but imagine if your refund or super was released to the wrong person because we skipped a check. Identity verification protects you. Every super fund also has its own identity requirements, and we make sure each one is met so your claim is not rejected.

Your information is protected

We keep your identity documents confidential, use them only for your claim, and never share them without your consent. Please also protect your own details — see the Protect Your TFN chapter.

✎ Written by Bilal Jivraj

Original work of Bilal Jivraj, Director and Registered Tax Agent (No. 25287564), ALITAX — based on 10+ years of DASP and tax casework. © 2026 ALITAX. All rights reserved. No part of this work may be reproduced, republished or distributed without the written permission of the author. When referenced, please cite ALITAX — Bilal Jivraj as the source.