How We Work — Our Transparency Promise
ALITAX · Bilal Jivraj — Registered Tax Agent 25287564. Original guidance from 10+ years of DASP and tax casework.
Before we get into the visa details, here is exactly how we work — because you deserve to know the whole process before you trust anyone with your tax and super.
1. You start, and you get a portal
As soon as you fill out the form and complete your identity check, you are logged into your own secure client portal. From there you can see every step of your claim as it happens.
2. We review your tax and super at the ATO
We look at your tax and super with the ATO — including any previous tax returns that may need fixing or adjusting — so nothing is missed and everything is correct.
3. We send you a clear quote
We send you a written quote showing your total estimated tax refund and super refund, our fee, and exactly what you will receive after fees. No surprises.
4. You approve — twice
You can accept or reject the quote — it is completely up to you. Only once you accept do we ask you to sign your tax return electronically and complete your Claim My Super form. That is two separate approvals: first the quote, then the signed return. You are always in control.
Instead of promising "express refunds" and charging a hefty commission without you fully understanding it, we have a strict transparency policy. You have left the country with limited resources to follow up if something goes wrong — so we make sure you know exactly what you are being charged for, every step of the way.
5. At ALITAX we lodge immediately
As soon as your tax return is signed, we lodge it with the ATO straight away. The tax refund usually takes 7–10 days. We transfer your refund to you on the same day we receive it in our trust account — or within 1–2 days at most. At ALITAX we lodge your super application at the same time, so both are moving together.
6. Your super fund contacts you
Once we lodge the super application, your super fund will usually contact you within 5–7 days requesting certified copies of your identity and a bank statement. Some funds want documents by email, some by post, and some through their secure portal.
Please forward all emails from your super fund to bilal@alitax.com.au so we can guide you properly on getting documents certified and sending them the right way. This is the step where people get stuck — we make sure you don't.
7. At ALITAX we see it through to the end
We make sure your money is received on time. Our fee covers both your tax refund and your super refund — we work with you until both are in your account. As a registered tax agent, we can only deduct our fee from your tax refund; your super refund is always paid to you in full, straight into your account by the super fund.
8. A refund policy that protects you
We also have a refund policy for real peace of mind: in most cases, if your refund does not come through us, our fee is refunded. And once your money arrives, if you are happy with how we looked after you, you are welcome to leave us a Google review — but only if you'd like to.
That's the whole process — transparent, in your control, and designed to protect you when you're far from Australia.
🎥 Spoken version — video script (about 85 seconds)
Read straight to camera. Pause at each line break.
People ask me all the time — how does this actually work?
So let me walk you through it. There are no surprises here.
Step one. You fill in a short form and verify who you are. A selfie holding your passport, and a clear photo of the passport page. That protects you, not us — it stops anyone else claiming your money.
Step two. This is where the real work happens. I log into the tax office agent portal and pull your complete history. Every employer. Every year. Every super fund. Then I check whether your employer actually paid the super they were supposed to.
Step three. You get a written quote. Your estimated super. Your estimated tax refund. Our fee. And exactly what would land in your account. In writing, before you commit to anything.
Step four. If you are happy, you sign electronically, and you get your own secure portal to track everything.
Step five. We lodge, and we tell you the same day.
Step six. Your tax refund arrives in our regulated trust account in about seven to ten days. We take only the fee you agreed, and send you the rest within forty-eight hours — with complete evidence showing every number.
And your super? That goes straight from the fund to you. We never take a cent from your super.
That is the whole process. Nothing hidden.
[End — on-screen: alitax.com.au/dasp · WhatsApp +61 422 665 268 · Registered Tax Agent 25287564]