How Quickly We Get Your Tax & Super

Quick summary

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How Quickly We Get You

✓We call & push the fund

✓We escalate with complaints

✓We verify ID to free your refund

Video coming soon

ALITAX · Bilal Jivraj — Registered Tax Agent 25287564. Original guidance from 10+ years of DASP and tax casework.

We are honest: no one can force the ATO or a super fund to break their standard processing times. But a huge amount of a claim’s speed is in our hands, not theirs — and this is where our experience makes a real difference.

Your super — we actively push it along

Once your DASP is lodged, we do not just wait. We call the super fund to check the status, find out exactly what is happening, and push them to move faster. If a fund does not respond in a reasonable time, we lodge a formal complaint and feedback form on your behalf — something you cannot easily do from overseas.

Super funds are regulated

Super funds must follow strict conduct and timeframe standards set by their regulators — APRA oversees the funds and ASIC oversees conduct. Funds have internal dispute-resolution obligations and must respond to complaints within set timeframes. We know these rules and hold funds to them — if a fund drags its feet, we escalate.

Your tax refund — stuck at the ATO?

Sometimes a tax refund is held by the ATO for an identity check before they release it. This is common for people who have left the country. ALITAX can help get it moving by verifying your identity properly.

How we verify your identity

We verify you by video call over Zoom or WhatsApp, and we collect a copy of your passport and visa for verification.

Why we insist on proper identity checks

If your hard-earned money was released to the wrong person, how would you feel? Identity checks protect you. Please cooperate fully by providing these documents — every super fund also has its own identity requirements, and we make sure we meet each one so your claim is not rejected.

Please also be ready to provide a certified copy of your ID when needed — the next chapter, How Certification Works, explains exactly what certification is and how to get it right.

Not sure how this applies to you? At ALITAX we handle exactly these situations every day — and check what you’re owed in super and tax, for free.

✎ Written by Bilal Jivraj

Original work of Bilal Jivraj, Director and Registered Tax Agent (No. 25287564), ALITAX — based on 10+ years of DASP and tax casework. © 2026 ALITAX. All rights reserved. No part of this work may be reproduced, republished or distributed without the written permission of the author. When referenced, please cite ALITAX — Bilal Jivraj as the source.