Frequently Asked Questions
ALITAX · Bilal Jivraj — Registered Tax Agent 25287564. Original guidance from 10+ years of DASP and tax casework.
The questions we are asked most often — tap any question.
Can I claim if I am still in Australia?↓
No — you must have left Australia and your visa must have ceased before you can claim a DASP. You can, however, start preparing your final tax return before you leave.
What if I lost my TFN?↓
We can still help. Your TFN appears on payment summaries and old ATO letters, and we can look up your records. Without a TFN we cannot check your super balance, but we can still apply for your super if you know the balance.
How long does the whole process take?↓
Typically 4–8 weeks from start to money in your account. The tax refund is usually 7–10 business days; super takes 3–4 weeks after lodgement.
Do I need to come back to Australia?↓
No. Everything is done remotely — the form, identity check, signing, and even statutory declarations can be witnessed by video link.
Can I claim from any country?↓
Yes. We have clients in over 40 countries. Payment can go to an Australian bank account, an international account, or by cheque.
What if my visa expired years ago?↓
You can still claim. If it has been 4–5+ years, your TFN may be deactivated and your super may have moved to the ATO, but we handle both situations routinely. See the Deactivated TFN chapter.
Is there a deadline to claim?↓
There is no strict deadline, but funds can transfer unclaimed super to the ATO after about 6 months, which changes how you are paid. Claiming sooner is always easier.
How much does it cost?↓
Our fee is deducted from your tax refund only. Your super is always paid to you in full. We send a written quote before anything is lodged.
What if I have super in multiple funds?↓
At ALITAX we find and claim them all — including any ATO-held super. Consolidating avoids double fees.
Can I claim the Medicare levy exemption?↓
If you were not entitled to Medicare (most non-RHCA-country visa holders), yes. At ALITAX, we check your eligibility and apply the exemption correctly.
What if my name has changed since I worked?↓
We update your details with the ATO and the fund, including using form 1194 ($55 fee) if needed and preparing statutory declarations remotely.
Do I get the full super balance?↓
No — DASP tax (35% or 65% depending on visa) is deducted first. But the remaining amount is still your money, and leaving it means getting nothing.
What about my previous tax returns?↓
We review and fix previous years as part of your claim if they affect your current refund.
What deductions can I claim?↓
Work-related expenses genuinely used for work. See deductions.alitax.com.au for your occupation.
Is my information safe with you?↓
We encrypt sensitive data, never share it, and follow the ATO code of professional conduct. Please do not share your details with anyone else while we are handling your case.