Cases Solved

A client had an expired passport and was submitting a national identity card from their home country instead. A well-known super fund kept rejecting this form of ID. Another accountant had been handling the case but could not resolve the rejections.

We took over the case. Bilal Jivraj and the team worked directly with the fund to establish what identification they would accept for this client’s specific situation, and ensured the correct documents were submitted in the correct format.

The fund accepted the identification and released the super. The client received their money.

A client’s name in their Australian super fund did not match their passport, causing the fund to reject the DASP application.

We arranged certification through the Australian Consulate and prepared a statutory declaration signed via audio-visual (video) call, confirming the correct name. We submitted both to the fund.

The name mismatch was resolved and the DASP was processed.

A client had an incorrect date of birth and incorrect name recorded with both the ATO and their super fund — two separate errors in two separate systems.

We prepared and submitted a change-of-name form and a change-of-date-of-birth form (two separate forms) along with a certified copy of the client’s passport to both the ATO and the super fund. Once both corrections were processed, we had to reapply for the DASP.

This case is still in progress — the corrections have been accepted and the DASP is being reprocessed. It has been extremely time-consuming.

Protecting clients from identity theft and impersonation is a core part of our process. At ALITAX we have seen cases where money could have gone to the wrong person if proper checks were not in place.

We verify every client through multiple stages before any refund is released:
Stage 1: ID check and selfie verification
Stage 2: Matching email and bank details with the ATO records
Stage 3: Video call via WhatsApp or Zoom
Stage 4: For clients in Australia, a name check as an additional layer
If we cannot verify the client, we return the money to the ATO rather than risk paying the wrong person.

Every refund we release has been verified through these steps. We do not blindly send money — we confirm every detail before transmitting.

A client had a pending tax refund held by the ATO that would not be released because the ATO required an identity check — something the client could not easily complete from overseas.

We conducted a video call with the client to validate their identity, then called the ATO directly, confirmed the client’s identity on their behalf, and requested the refund be released.

The ATO released the held refund and we transferred it to the client.

A client had previously lodged a return (not through us) with large, incorrect deductions under the “Other deductions” section. The inflated claims had bypassed the ATO’s automated checks and a refund was issued — but the deductions were not legitimate, leaving the client exposed to a future audit.

With the client’s permission, we made a voluntary disclosure to the ATO. We amended the tax return, removed the incorrect deductions, and refunded the over-claimed amount back to the ATO — so the client’s record was corrected before any audit.

The client’s return is now correct and they are no longer at risk of an ATO audit, penalties or interest on the over-claimed amount.